Refund policy
Return and Refund Policy
1. Wholesale-Only Sales
ROVOCCI LTD supplies products exclusively on a wholesale basis and in bulk quantities to business customers and authorized distributors. Products are not sold as single‑unit retail items to consumers.
2. No Returns and No Refunds
Due to the nature of the products and the wholesale business model, ROVOCCI LTD does not accept returns and does not provide refunds for any products once an order has been confirmed and delivered, except where required by applicable law.
All orders should be carefully reviewed and confirmed by the purchaser before final acceptance, including quantities, product references, and delivery details.
3. Order Verification and Inspection
Business customers and distributors are responsible for:
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Verifying order details (products, quantities, and pricing) before confirming an order.
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Inspecting delivered goods upon receipt to ensure they match the agreed order and relevant documentation.
Any concerns about delivery, damage in transit, or discrepancies must be reported promptly to ROVOCCI LTD or the relevant distributor so that appropriate logistical or transport-related investigation can be carried out. This does not imply a right to return or refund, but helps address operational and quality matters.
4. Exceptions Required by Law
If the laws applicable to a specific transaction impose mandatory rights related to returns, replacements, or refunds for business customers, ROVOCCI LTD will comply with those mandatory requirements in that jurisdiction. Any such obligations will be handled on a case‑by‑case basis and in accordance with applicable legislation.
5. Contact
For questions related to this Return and Refund Policy or specific order issues, please contact ROVOCCI LTD using the contact details provided on the website.